A couple claim they "fell ill" after eating a McDonald's cheeseburger that was made the previous day.

Louis Andrews and his fiancee, Lauren Vinnicombe ordered a £36.79 meal via Deliveroo just after midnight to be delivered to their home in Exeter, Devon. After munching on a cheeseburger and chicken nuggets, they noticed the wrapper stated it had been prepared at 4.50pm the day before.

The packaging also showed the burger had been ordered via Just Eat rather than Deliveroo, indicating a possible mix-up. Both Louis and Lauren say they fell ill soon after eating the item.

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Lauren, who works as a waitress, says she had to take three days off work. Louis claimed they "were very sick over the next two to three days" and the restaurant in nearby Marsh Barton "kept hanging the phone up" when they tried to complain.

The burger that was prepared the previous day
The burger that was prepared the previous day

The 30-year-old chef said: "When we rang the restaurant to understand how and why that food order was sat around for seven hours without being thrown out and delivered to us and what happened to our order, they wouldn't explain it to us.

"They then got rude and said it wasn't their fault and kept hanging up the phone on us.

"We tried to call Deliveroo and explain what had happened.

"I genuinely feel like they are trying to poison people through sheer incompetence and lack of staff training.

"When the food arrived we took the chicken nuggets out and microwaved them to share as we were so hungry due to waiting so long for the food to arrive.

The couple have complained
The couple have complained

"But while eating the chicken nuggets that's when we noticed the time on the burgers.

"Me and my fiance were very sick over the next two to three days and are in contact with the regional manager for food safety standards."

Louis added: "Deliveroo told us that it will share with partners to investigate the matter further.

"That was on November 4 and we've not heard anything from anyone. When we looked at the timestamp we said 'that explains what it is'.

"It tasted like it had been on the side for seven hours."

They placed the order via Deliveroo
They placed the order via Deliveroo

The couple were later given a £9.20 "partial" refund by Deliveroo on the basis that they were able to "still consume the items" which they are not happy with.

A Deliveroo spokesperson said: "Deliveroo works hard to ensure our customers, restaurants and grocery partners have the best possible food delivery experience.

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"Food safety is a top priority for us, we take these allegations seriously and are investigating this matter."

McDonald's was contacted for a statement.

The restaurant's policy is clear: all menu items are freshly made to order. They have a strict process in place that requires orders to be collected promptly for delivery, or they won't be served.

* This article was crafted with the help of an AI tool, which speeds up Daily Star's editorial research. An editor reviewed this content before it was published. You can report any errors to starletters@dailystar.co.uk

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